Policies

🔄 Return & Refund Policy

At haseenlibas.pk, customer satisfaction is our priority.

1. Return Eligibility

Return or exchange requests must be made within 7 days of receiving the order.
Items must be unused, unwashed, and in original condition with tags intact.
Order number or invoice is required.

2. Valid Reasons for Return

Damaged or defective item.
Incorrect item delivered.

Change-of-mind returns are not accepted.

3. Return Process

Contact our support team within 7 days.
Share your order number and issue details.
Return the product via a reliable courier service.

4. Refunds

After inspection, refunds will be processed within 7–10 business days.
Refunds are issued to the original payment method.
Shipping charges are non-refundable.

5. Sale Items

Discounted or sale items may not be eligible for return unless damaged or incorrect.

Contact for Returns

📧 Email: haseenlibaspk@gmail.com
📞 Phone: 03033726080

📃 Terms & Conditions

Welcome to haseenlibas.pk. By accessing or using our website, you agree to the following Terms & Conditions.

1. General

These terms apply to all visitors, users, and customers of haseenlibas.pk.

2. Product & Pricing

All products are subject to availability.
Prices are listed in Pakistani Rupees (PKR).
We reserve the right to update prices, descriptions, or discontinue products at any time.

3. Orders

Order confirmation does not guarantee availability.
We reserve the right to cancel any order due to stock issues or incorrect pricing.

4. Intellectual Property

All content including images, text, logos, and designs on haseenlibas.pk is our property and may not be copied or used without permission.

5. Limitation of Liability

We are not responsible for any indirect damages resulting from the use of our products or website.

6. Governing Law

These terms are governed by the laws of Pakistan.

7. Contact Information

📧 Email: haseenlibaspk@gmail.com
📞 Phone: 03033726080

🚚 Shipping Policy – haseenlibas.pk

At haseenlibas.pk, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing

Orders are processed within 1–2 working days after confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
During sales, Eid, Ramzan, or peak seasons, processing time may be slightly longer.

2. Delivery Time

Within Pakistan:
Estimated delivery time is 3–5 working days, depending on your city and courier service.
Remote or rural areas may take an additional 1–2 days.

3. Shipping Charges

Shipping charges (if applicable) are calculated at checkout.
Any special delivery charges will be clearly mentioned before order confirmation.
Shipping charges are non-refundable.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.
Please ensure availability at the delivery address to avoid delays or returns.

5. Delivery Partners

We use reliable courier services to ensure safe and timely delivery. Once your order is dispatched, tracking details may be shared via SMS or WhatsApp.

6. Incorrect Address / Failed Delivery

Please ensure your shipping address and contact number are correct.
haseenlibas.pk is not responsible for delays or non-delivery due to incorrect information.
Re-delivery charges may apply if an order is returned due to incorrect address or unavailability.